Archived Story

Taxpayers greeted with poor service

Published 9:25pm Tuesday, March 19, 2013

To the editor:

It has come to my attention that there is a great deficit in our community. While many may be concerned with the traffic or the job cuts, I am more concerned with sluggishness found in our state and city funded institutions.

Upon my last few visits to the Department of Motor Vehicles, I and the 15 other people in line with me were very distraught about the amount of time it was taking to serve each customer in line. To our dismay, we found that only one employee was actually working. There are about eight windows for serving the people, yet only one employee was helping customers.

Again, I was at the Suffolk municipal building, where I was waiting to pay some taxes. There were three people ahead of me and nine behind me. Like before, one out of six windows was actually open to serve customers. It took more than 45 minutes for me to get to the window. Arriving to the window, I was briefly greeted by a rude grunt, “Can I help you?”

The state and local employees cannot even offer a nice greeting when serving people. The DMV was not any better in this aspect. All those workers have grown rude and tired, because they have the burden of serving all those customers.

There is an easy fix. If the state would hire more workers to fill the windows, the lines would disappear, and the people in line would not be as irritated. In addition, if there were more workers to share the load, then the sole worker would not be as rude or tired. This would result in happy workers and happy customers.

If there are already enough workers, then the bosses at the facilities need to ensure there are enough workers at windows serving customers.

It is truly absurd that anyone should waste an hour of his or her life waiting to pay money.

Rockwell Shields


  • catman2

    It would seem to me, that for any entity that serves the public, there is a certain waiting time for the customer. If all of the windows were staffed as Dolly points out, then you may even have periods where the employees are twiddling their thumbs.

    Trust me, I don’t want to have to wait for an hour, but I could take a 30 minute wait knowing that my taxes are spent wisely.

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  • dollyb12

    Based on my last visit to pay my taxes, I have to agree with your experiences and observations. I also have to wonder if there is simply just poor management in Suffolk. The service wasn’t this bad in the 1990′s at the Treasurer’s office, so the question is, “Who has dropped the ball?” As for Suffolk DMV, the entire situation is horrible, including their outdated equipment. I almost flunked my last vision test there and almost didn’t get my picture taken successfully because of their antique equipment. Needless to say, I avoid going to DMV whenever possible.

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    Mr. Shields, good observation….kindness goes a long way. Some state workers attitudes are the same as the “greeting” you get from some other employees at other establishments. I realise that dealing with the public can sometimes be overwhelming, but don’t these workers understand that without patrons they wouldn’t have a job? You can catch more flies with sugar than with vinegar. The state should provide more workers…if they can’t then some upper mgm’t should be filling in at the customer service windows!

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