E-ZPass scam still swimming around

Published 8:52 pm Tuesday, December 8, 2015

For Bill Rogers, the red flag went up the moment he got the email claiming to be a bill from E-ZPass on Dec. 5.

The email — which had the subject line “Indebtedness for driving on a toll road” — advised Rogers to click on an attached link to pay his E-ZPass bill.

“It seemed suspicious… so we didn’t open it,” said Rogers, who lives in North Suffolk. “We pay automatically, and it’s replenished when it gets too low.


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“We knew we didn’t owe anything … but somebody is going to get burned by this.”

The FBI’s Cyber Crimes Division has been investigating similar “phishing” scams in the 16 states that participate in the E-ZPass program since August 2014, said Shannon Marshall, assistant communications for the Virginia Department of Transportation.

E-ZPass Virginia has not heard too many complaints in recent months, although the FBI’s notice remains posted on both the state and national E-ZPass websites, she said.

“It doesn’t appear widespread or overwhelming,” said Marshall. “Every now and then, we get a call from someone saying they have gotten an email that looks strange.”

E-ZPass Virginia does not send any emails with hidden links, Marshall said. According to website, any emails originating from E-ZPass Virginia will have one of three return addresses: NoReply@ezpassva.com, customerservices@ezpassva.com or ezpass@ricklanddirect.com.

The FBI asks anyone who suspects they may have received a suspicious email to file a complaint with the Internet Crime Complaint Center, www.ic3.gov.

If anyone ever has questions about the legitimacy of an email from E-ZPass Virginia, they should call the customer service center at 1-877-762-7824, Marshall said.

She encouraged people to be vigilant when it comes to monitoring their emails for phishing scams, particularly around the holidays.