Taxpayers greeted with poor service
Published 9:25 pm Tuesday, March 19, 2013
To the editor:
It has come to my attention that there is a great deficit in our community. While many may be concerned with the traffic or the job cuts, I am more concerned with sluggishness found in our state and city funded institutions.
Upon my last few visits to the Department of Motor Vehicles, I and the 15 other people in line with me were very distraught about the amount of time it was taking to serve each customer in line. To our dismay, we found that only one employee was actually working. There are about eight windows for serving the people, yet only one employee was helping customers.
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Again, I was at the Suffolk municipal building, where I was waiting to pay some taxes. There were three people ahead of me and nine behind me. Like before, one out of six windows was actually open to serve customers. It took more than 45 minutes for me to get to the window. Arriving to the window, I was briefly greeted by a rude grunt, “Can I help you?”
The state and local employees cannot even offer a nice greeting when serving people. The DMV was not any better in this aspect. All those workers have grown rude and tired, because they have the burden of serving all those customers.
There is an easy fix. If the state would hire more workers to fill the windows, the lines would disappear, and the people in line would not be as irritated. In addition, if there were more workers to share the load, then the sole worker would not be as rude or tired. This would result in happy workers and happy customers.
If there are already enough workers, then the bosses at the facilities need to ensure there are enough workers at windows serving customers.
It is truly absurd that anyone should waste an hour of his or her life waiting to pay money.