Utility billing service to be down briefly

Published 11:16 pm Wednesday, April 17, 2013

The Hampton Roads Sanitation District will relocate its data center into its new operation center on Friday.

During the relocation, account information or remittance of payments will not be available through the Hampton Roads Utility Billing Service’s interactive voice response system or online at www.hrsd.com.

Customers will continue to have access through the EZ-Pay and e-bill website to review their HRUBS bill and perform online payments. No HRUBS utility bills will be posted with a due date between April 19 and April 22. In addition, no field activities for delinquent bills will be scheduled through April 19.

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The City of Suffolk Public Utilities Department will assist customers by receiving check or money order payments only and providing written receipts April 19. All transactions will be logged and posted April 22.

In addition, customers requesting assistance with payment plans or account changes will be assisted with information requests logged and posted April 22. Walk-in and telephone customers will be assisted.

For more information, contact the City of Suffolk Public Utilities Department at 514-7000.


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